Customer Support
Welcome to our customer service, we are happy to help you! Below, you'll find answers to the most common questions about shopping with us. If you need further assistance, don’t hesitate to contact our support team.
F.A.Q.
Do I need an account to order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your details for future purchases.
What payment methods do you accept?
We accept major credit and debit cards, iDEAL, and other popular payment options, depending on your location.
Can I cancel or modify my order?
Orders can only be canceled or modified within a short timeframe after they are placed. Please contact customer service as soon as possible.
What are the shipping costs?
Shipping costs vary depending on your location and the shipping method you select at checkout.
How long does delivery take?
Ordered before 2pm, shipped the same day. Delivery times depend on your location and the shipping method chosen. You’ll see an estimated delivery date during checkout.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your shipment.
Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs will vary by destination.
What is your return policy?
You can return your product(s) within 30 days of the date of purchase. Items will be refunded if they are returned in their original condition, with original packaging, tags, price tags and/or labels, within 30 days of the date of purchase.
How do I return or exchange an item?
To initiate a return or exchange, contact our customer service team, and we’ll provide instructions.
Are there any costs associated with returning a purchase?
Returning your purchase within the Netherlands, Germany and Belgium is free. You will pay for the shipping costs for returns outside these countries yourself.
What should I do if I receive a wrong or damaged item?
If you receive an incorrect or damaged item, please contact us immediately with your order number and a photo of the issue.
How do I choose the right size?
We provide a size guide on each product page to help you find the perfect fit.
Are the colors of the items accurate?
We strive to display colors as accurately as possible, but variations may occur due to screen settings.